What is your return policy?

Returns and exchanges are available exclusively for customers who purchased Checkout+ at the time of their order. If Checkout+ was not added at checkout, all sales are final — no returns or exchanges will be accepted.

For eligible Checkout+ orders, you have 30 days from the date of purchase to start a return or exchange (U.S. and Canada). You can start your return or exchange here.

Return and exchange requirements

• Items must be in original condition, with no signs of wear or damage
• Must be in original packaging (bracelet cards, pouches, tags, etc.)
• Returns must be shipped from the same country they were delivered to
• You'll need your order number to get started

What can't be returned?

Even with Checkout+, the following are non-returnable:

• Bracelet Club
  
• Sustainable shipping
• E-Gift Cards
• Checkout+

*Please note that original shipping fees aren't refundable.