What is your return policy?
Returns and exchanges are available exclusively for customers who purchased Checkout+ at the time of their order. If Checkout+ was not added at checkout, all sales are final and no returns or exchanges will be accepted.
Eligible items purchased during sales and promotions, including Black Friday and Cyber Monday, can also be returned or exchanged for free with Checkout+.
For eligible Checkout+ orders, you have 30 days from the date of purchase to start a return or exchange (U.S. and Canada). You can start your return or exchange here.
Return and exchange requirements
- Items must be in original condition, with no signs of wear or damage
- Must be in original packaging (bracelet cards, pouches, tags, etc.)
- Returns must be shipped from the same country they were delivered to
- You'll need your order number to get started
What items are final sale?
Even with Checkout+, the following items are final sale and cannot be returned or exchanged:
- Bracelet Club
- E-Gift Cards
- Gift Box
- Checkout+
- Bulk Bracelets
- Engravable Jewelry
- Personalized Bracelets
Please note that original shipping fees aren't refundable.