How can we help you?

The holidays are here (yay!) but shipping gets pretty wild this time of year. To help make sure your gifts arrive right on time, here are the important shipping deadlines:

United States

Note: All shipping cutoffs are at 9 AM PT on the dates listed above. These cutoffs don’t include weekend delivery or holidays. For expedited deliveries, FedEx may make up to three delivery attempts before returning your package. If you receive a delivery notice, please follow the instructions to ensure a successful drop-off.

Need help? Chat with us below or email info@puravidabracelets.pro — we’ve got you!

If your item arrived damaged or broke soon after wearing and you purchased Checkout+ package protection you can submit a claim for the damaged item by visiting the Checkout+ Claims Portal here: 

https://www.puravidabracelets.pro/apps/redo/returns-portal/login

Here are a few things to note:

• We can't replace bracelets that have been cut, shortened, or re-burned.
• We can only offer replacements for items purchased directly from puravidabracelets.pro. For in-store purchases, please contact the original retailer.

Returns and exchanges are available exclusively for customers who purchased Checkout+ at the time of their order. If Checkout+ was not added at checkout, all sales are final and no returns or exchanges will be accepted.

Eligible items purchased during sales and promotions, including Black Friday and Cyber Monday, can also be returned or exchanged for free with Checkout+.

For eligible Checkout+ orders, you have 30 days from the date of purchase to start a return or exchange (U.S. and Canada). You can start your return or exchange here.

Return and exchange requirements

• Items must be in original condition, with no signs of wear or damage
• Must be in original packaging (bracelet cards, pouches, tags, etc.)
• Returns must be shipped from the same country they were delivered to
• You'll need your order number to get started

What items are final sale?

Even with Checkout+, the following items are final sale and cannot be returned or exchanged:

• Bracelet Club
• E-Gift Cards
• Gift Box
• Checkout+
• Bulk Bracelets
• Engravable Jewelry
• Personalized Bracelets
  
  

Please note that original shipping fees aren't refundable.

Let's troubleshoot! Here are a few things to check:

Some items are excluded from discounts

Discount codes don't apply to:

• Bracelet Club
  
• Bulk Bracelets
• E-Gift Cards
• Gift Box
  
• Sorority Styles
• Personalized Items
• Sitewide sales

Fix: Try removing excluded items or apply the code to a different order.

You're using more than one code

Only one discount code can be used per order.

Fix: Go with the better offer and enter just that code at checkout.

A sitewide sale is happening

During promos like "25% off everything," extra codes (including PV Rewards) won't stack.

Fix: Enjoy the sitewide savings—no code needed!