How can we help you?

Returns and exchanges are available exclusively for customers who purchased Checkout+ at the time of their order. If Checkout+ was not added at checkout, all sales are final and no returns or exchanges will be accepted.

Eligible items purchased during sales and promotions, including Black Friday and Cyber Monday, can also be returned or exchanged for free with Checkout+.

For eligible Checkout+ orders, you have 30 days from the date of purchase to start a return or exchange (U.S. and Canada). You can start your return or exchange here.

Return and exchange requirements

• Items must be in original condition, with no signs of wear or damage
• Must be in original packaging (bracelet cards, pouches, tags, etc.)
• Returns must be shipped from the same country they were delivered to
• You'll need your order number to get started

What items are final sale?

Even with Checkout+, the following items are final sale and cannot be returned or exchanged:

• Bracelet Club
• E-Gift Cards
• Gift Box
• Checkout+
• Bulk Bracelets
• Engravable Jewelry
• Personalized Bracelets
  
  

Please note that original shipping fees aren't refundable.

If you purchased Checkout+ you can return or exchange eligible items within 30 days of your order using our returns portal. Just enter your order number and follow the steps.

A few things to keep in mind:

• If Checkout+ was not added at checkout, all sales are final — no returns or exchanges will be accepted.
• Items must be in original condition with no signs of wear or damage
• Include all original packaging (bracelet cards, pouches, tags, etc.)
• Returns and exchanges must be shipped from the same country they were delivered to
• You'll need your order number to get started

If your item arrived damaged or broke soon after wearing and you purchased Checkout+ package protection you can submit a claim for the damaged item by visiting the Checkout+ Claims Portal here: 

https://www.puravidabracelets.pro/apps/redo/returns-portal/login

Here are a few things to note:

• We can't replace bracelets that have been cut, shortened, or re-burned.
• We can only offer replacements for items purchased directly from puravidabracelets.pro. For in-store purchases, please contact the original retailer.

At this time, we’re not able to process in-store returns through our website. To return an item purchased in-store, just head back to the retail location where you made the purchase.

Be sure to bring your receipt with you—the store team will take it from there!

Got a gift? We’ve got you! Just send us the order number—or the email of the awesome person who gifted it to you—and we’ll take it from there.